Verizon Sweeps Aside AT&T, Others in Wireless Network Quality
J.D. Power just released volume two of its 2013 U.S. Wireless Network Quality Performance Study, including results based on a survey of more than 26,000 wireless customers between Jan. 1 and June 30.
The semiannual study evaluates customers' most recent activities in three areas that impact network performance: data, calling and messaging. Low scores can accumulate based on things like dropped calls, Web connection errors and failed texts.
The study found that overall network performance varies widely by service segment and how a customer uses their handset. For example, there are fewer reported problems among those who use a full-service provider network, compared with problems reported by customers of non-contract carriers.
What's more, specific types of problems may vary greatly by segment type. With data, there are more reported problems among non-contract customers for excessively slow downloads and Web connection failures, compared with full-service customers. Performance also varies between the two service segments for call quality and messaging issues, but to a lesser degree than with data speed and connection issues, J.D. Power said.
The global marketing information services firm breaks it all down into six regions of the U.S. Verizon will be happy with the results; Sprint and T-Mobile, not so much.
Flip through our gallery to see how your carrier did.
Follow senior online managing editor @Craig_Galbraith on Twitter.