Improving UC Deployments and Accelerating Adoption
Unified communications promises companies huge productivity gains and cost savings by integrating telephony, messaging and collaboration — especially in support of distributed and mobile workforces. Helping your customers understand and realize UC's value is a critical to developing a successful UC practice. Today, CEOs are looking for projects to be self-funded or provide an ROI within a few months. UC solutions are capable of realizing rapid ROI provided that the installs are timely and the adoption rates are high. This issue will focus on both.
Defining 'Best-in-Class' UC Deployments
Aberdeen Group identified several key processes, data management and technology traits that were associated with the top 20 percent of implementations, which it defined as "Best-in-Class."
6 Hurdles to UC Adoption
If UC is as compelling as everyone says it is, why has adoption been so poor? The answer lies in the hurdles needed to jump to deploy it. Understanding these roadblocks will help resellers and integrators formulate a plan for a successful implementation.
10 Steps to a Successful UC Implementation
If the solution works but no one is using it, is the implementation successful in the eyes of the customer? The following 10 steps to a successful UC implementation ensure that both goals will be met – the solution will work and the benefits will be realized.
Anticipating Network Issues in UC Deployments
Before a company can get started with unified communications, it must migrate its communications to an IP infrastructure. But replacing legacy phone lines with SIP trunks and adding voice traffic to an IP network is not without its challenges.
10 Tips for Keeping Lync Jitter Free
Lync is possibly the most complex platform in the Microsoft UC stack. Following these best practices will help you keep this critical infrastructure trouble free.
Partners Share UC Successes and Setbacks
UC dealers and VARs consulted their customer files and pulled out a few examples of what can go right and what can go wrong with UC deployments.
