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02/03/2012

Unified Communications' Most Important Feature

Presence allows for us to know the status and availability of people through the company. My issue isn’t that presence should be viewed the same as IM; instead I am perplexed by why it was the lowest rated/desired feature.
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02/01/2012

Feeling Rejected? Ordering Best Practices — Part 1

To avoid time-consuming rejections, it is important to provide the right information when ordering from carriers.
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02/01/2012

An Imperfect Storm

Having networks fail around the world as we are attempting to generate confidence in using cloud applications is not good.
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01/30/2012

Mixing It Up, the Good

We actually tend to develop fuller ideas in solitude rather than collaborative settings. Why then have we allowed the average space per employee to drop from 500 square feet in the 1970s to 200 square feet in 2010? ...
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01/27/2012

Gone, Gone, Gone

While no one person is ever critical to the success of a business, losing good people can be expensive.
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01/25/2012

Mentoring Delivers Results … and So Much More

My mentor helped me write a business plan and held me accountable for it, but there is more to our relationship than that; she and I have become friends and advocates for each other.
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01/25/2012

Play Fair and Share

Legislation addressing content piracy must not be driven by the large media companies to the detriment of us utilizing services that improve the way we work and share information.
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01/23/2012

How Do You Iron Chef?

Cloud computing is clearly the delivery mechanism of applications for some time to come.
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01/18/2012

A Complaint Is a Gift

Complaints are not a necessary evil. Rather, they are critical opportunities to transform customers into partners and make meaningful improvements in your business.
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01/18/2012

Why Carriers Are Targeting IT VARs

CenturyLink's Dale Tucker lays down the gauntlet for attracting IT partners to the carrier services world.
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