Case Study: Payrolling Ups Security With EarthLink Private Cloud Services

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JR Cook**Editor's Note: This article is an excerpt from the Digital Issue, " Profiting From Private Cloud Services," which is available for download from Channel Partners Cloud Insights.**

By J.R. Cook

Payrolling, a 15-year-old company located near Mexico City, has become a recognized leader in providing payroll and human resources consulting services in Mexico. Many of Payrolling's clients – especially in the financial services sector – are subject to security audits which require an examination of Payrolling's practices several times a year.

Challenge

Clients and auditors increasingly demanded a higher level of security from Payrolling. With each request, Payrolling either went back to its outsourced data center provider to add more services or had to find support elsewhere.

Ultimately, the data center was unable to keep pace with growing demands. "The data center we worked with was one of the best in Mexico, but they didn't meet our standards," said Maria Isabel Bueno, operations director. "Our banking clients in particular were looking for a higher level of security, so we had to find another provider."

Solution

Payrolling searched for an American data center that complied with the company's extensive security requirements. Rapid response from a knowledgeable team and a custom solution that meets Payrolling's current and future security demands made EarthLink Business stand out from the other candidates. "From the first call to EarthLink, the service was absolutely impressive. The quality and velocity of their response went well beyond any other provider," Bueno said.

An EarthLink team met with Payrolling to understand its specific requirements and delivered a custom private cloud solution. "EarthLink was the only data center to offer everything we needed in one solution," Bueno said. Payrolling now hosts the majority of its data center IT services with EarthLink.

Due to the high security, privacy and compliance needs of Payrolling's clients, dedicated servers are used for business applications, and a dedicated hosted email platform with email security and encryption is in place.

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