Outlook 2013: IP Communications

By Khali Henderson and Kelly Teal Comments
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Industry Predictions. Beyond enabling lower-cost voice and data, IP communications were widely viewed by analysts, providers and partners as critical to the evolution of corporate networks as platforms for over-the-top business productivity applications — from unified communications and video collaboration to mobile integration and cloud services. The increasingly distributed and mobile workforce is driving demand for anywhere, any device access enabled by all-IP networks.

"VoIP and SIP are byproducts of the enterprise and SMB spaces migrating to all-IP-based network environments. As this migration path continues, we may very well see these IP-based environments hit the wireless space as well, especially with the advent of more robust LTE wireless networks."
—MicroCorp's Brad Miehl 

"SIP trunking will be bundled more prominently as an add-on to MPLS. Carriers recognize that this opens the door for new services and allows them to support HD-based offerings to businesses."
—J Arnold & Associates' Jon Arnold

"The ability to securely conduct multipoint video conferencing with participants using any video endpoint — from inside or outside the organization — will further increase the use of video communications in the enterprise."
—Masergy's Monty Ferdowski

Channel Opportunities. The biggest opportunity with IP communications generally  is to help customers move to an end-to-end IP environment — both for short-term cost savings  and a future-proof platform. IP MPLS is the defacto standard for WAN and already is emerging as the preferred connection for cloud services, with the data center as another node on the network. In the access space SIP trunks are still a good price play over PRIs  — with savings that can justify expenditures on modern gear. Or, our panel said, partners have an opportunity to skip the replacement PBX and recommend hosted UC.

"The sluggish recovery still has businesses looking for ways to save money. ... VoIP services are just one way businesses can experience an immediate return on investment."
— Novus' Chris Meehan

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