What makes you stand out as a top channel manager and leader? My commitment to honesty, respect, professionalism and, most importantly, to helping partners build and grow their residual revenue for their business.
What are some main goals for your channel program? Driving sales, top-line revenue and profit.
What's your prediction for the channel, overall, for 2012-2013? I see business partners committing more to master agents since carrier channel programs are focusing more resources and support that way. There will also be an increase in revenue as business partners take advantage of commissions for “aaS" solutions that were previously not an option for them to offer their end users.
Agent Channel Manager, Optimum Business (Cablevision)
Years in current position: 5
Years with current company: 5
Years in the indirect channel: 8
What makes you stand out as a top channel manager and leader? Diverse telecom background; multi-tasking abilities; quick turnaround with Q&A; always there to support my partners.
What key initiatives did you spearhead this year that culminated in improvements for your channel partners? Agent portal enhancements, reference sheets for product/pricing.
What are some main goals for your channel program? Increase revenue, show support to our partners, become more than a pin on the map.
What's your prediction for the channel, overall, for 2012-2013? Success.
Telecom Brokerage Inc. (TBI)
Years in current position: 3
Years with current company: 3
Years in the indirect channel: 2
Annual revenue responsibility: $4 million
What makes you stand out as a top channel manager and leader? What makes me stand out as a channel manager is my ability to keep a cool and clear head even in difficult and stressful situations. For agents, this is their livelihood. Every deal that agents touch could have significant ramifications on their future earnings. I try to keep my agents and their customers’ goals at the forefront of my mind when providing assistance for their opportunities.