Title: Regional Agent Manager
Years in position: 7
Years in channel: 11
Annual revenue responsibility: $1.755 million
Previous Top 15 Channel Manager wins: 2009, 2007
Main channel goal: My main channel goal is to continue working hand-in-hand with my channel partners to ensure that, together, we create win/win/win relationships for each agent, for TelePacific and, most importantly, for our joint customers. To this end, I strive to make myself available to my agents 24/7, providing them with the most accurate and current information available. By demonstrating my unrivaled dedication to their individual needs, I hope to have all my agents think of me first and foremost when they have a customer opportunity — not just because I am highly reliable, but also because TelePacific provides premium local and nationwide network services in the marketplace.
Biggest channel challenge: TelePacific's product and service offerings, as well as our footprint, have grown substantially over the past 12 months. My biggest challenge is ensuring the agent community I work with is armed with the knowledge that TelePacific is truly the best option for a variety of network services. With this in mind, I task myself daily with communicating TelePacific’s value as a growing network services and solutions provider throughout my agent community. Sometimes, I think agents may view TelePacific as part of a certain segment or niche, based on our past business model, and it is my goal to educate my agents on our total solution capabilities.
Top channel manager traits: I am available 24/7/365. I also know our offerings inside and out.