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Case Study: Aircraft Specialist Switches to Toshiba to Save Money, Take Advantage of IP

April 04, 2011 - Article

The Client: Based in Wichita, Kan., Mid-Continent Instruments is a leader in the overhaul, exchange, repair, design and manufacturing of aircraft instruments, avionics and emergency power supplies. The company runs facilities in Van Nuys, Calif., and Wichita, Kan., and needed to connect the two locations while also cutting its telecom expenses – Mid-Continent was paying for long-distance connections and receives more than 2,000 incoming calls each month.

The Challenge: Perhaps more than saving money, Mid-Continent needed a system that would provide powerful capabilities. For example, remote workers needed access to call-center features, while on-site employees needed to remain mobile yet connected. At the same time, Mid-Continent wanted high-quality video conferencing, expanded call-center management functions, and a reliable, affordable platform.

The Solution: Mid-Continent Instruments turned to Wichita’s Great Plains Communications, an authorized dealer for Toshiba America Information Systems Inc., Telecommunication Systems Division. The Great Plains team recommended Mid-Continent install Toshiba’s Strata CIX IP business communications system, and handled the deployment. Now, Mid-Continent has achieved the financial savings and feature capabilities it sought.

In terms of connectivity between Kansas and California, Mid-Continent Instruments now enjoys networking between the two sites, as well as applications-sharing such as centralized voice mail and visual indicators for individual status. The systems also can operate independently of each other. Meanwhile, Mid-Continent Instruments further is taking advantage of scheduled or spur-of-the-moment video conferencing, which has reduced the need and costs for in-person meetings.

Within the Wichita and Van Nuys facilities themselves, mobile employees are connected, thanks to the Strata CIX system. That’s because Polycom’s Spectralink wireless phones work with Toshiba’s platform, serving as desk phone extensions.

“The combination of Toshiba’s Strata CIX IP system and Polycom’s SpectraLink mobile telephones ensure that our mobile employees get their calls no matter where they are at our facilities. This greatly helps improve both internal and external communication," said Tara Crain, IT manager for Mid-Continent Instruments.

Mid-Continent also is using Toshiba’s unified messaging, and traveling salespeople are taking advantage of their desk phone functions by using Toshiba’s SoftIPT softphones. Features include four-digit dialing.

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