“Revenue from it has quadrupled in that time period. Agents are now getting more respect from customers, providers, etc. That the first non-profit association was started and is thriving [is also a significant development].”
— Vince Bradley, CEO, World Telecom Group
“Placing orders via the Internet and using electronic delivery of documents is the most significant development in the indirect channel in the last decade. This allows for increased tracking, accountability and responsibility in getting orders and in getting paid.”
— Philip Josephson, Founder, the Law Office of Philip Josephson
“[The most significant development has been] consolidation, pure and simple. What occurred and created economies of scale inside the carrier world trickled down, hence the number of agents holding books of business has decreased significantly. As a result, even though the masters agents of the mid-‘90s have stayed intact, there is a new group growing like Telco Pro that will eventually hold a significant share of the market. Why? Because the consolidation has created a second tier of master agents that are no longer pricing shops. They actually have to support the agent the way the carriers used to.”
— Dan DiOrio, President, Telco Pro USA Inc.
“[The most significant development has been] the acceptance of the channel from the customer, followed by the establishment of large master agencies.”
— Geoffrey Shepstone, President, Telecom Brokerage Inc.
“MCI's filing probably affected more agents financially than anything else happening in the agent community. M&A activity certainly affects agents and agent income, but MCI's filing was massive.”
— Peter Radizeski, President, RAD-INFO
“I think real-time quoting is the most significant development in the indirect channel in the last decade but as that may sound self-serving, I'll say the biggest change is the change from LD to data as the predominant product sold.”
— Adam Edwards, President, Telarus Inc.
