No one knows stress better than a salesperson who is trying to close deals during a global financial collapse. How is the retrenching affecting your resources to deliver? Is the competition hiring newly unemployed sales talent —those who are extra hungry ... extra talented? What is your customer really thinking about now — your features and benefits or saving his job? And, as if it wasn’t stressful enough, you’re under pressure to achieve seemingly impossible goals.
What can a sales professional do? Sales 101 methods like better closing techniques or prospect management strategies are important, but experienced professionals want more. Climbing out of bed to sell in this economy becomes easier by studying ... well, climbers. Climbers in death zones — altitudes above 26,000 feet where lack of oxygen makes long-term survival impossible — surmount seemingly impossible goals, and they bear an uncanny resemblance to salespeople. Some are deeply humble, while others are psychotic narcissists. They come with all levels of competence, from naive wannabes to elite athletes. And when put to the test, they react like all of us: sometimes like heroes, other times self-destructively. But when they “close” the summit, how do they do it? And how can we use these lessons to push sales higher?
Take smaller steps. When climbing you don’t break any land speed records. But all climbers succeed doing the same thing — taking just one more step. A small step, one foot in front of the other, gets you higher. But many salespeople leap too far too fast in a recession. It’s much better to follow the advice: “Never try to cross a chasm in two leaps!”
Today, customers want to take their time. They are fearful and uncertain about what’s next. So, in turn, you must slow down to increase your sales. Are you running to a solution too soon when you haven’t yet taken the next small step to understand their new challenges and anxieties? What used to be a five-step sales cycle may be a 10-step journey now. Re-assess and tune up your sales strategy for a different route to the top by doing the following:
- Write down your current sales process steps.
- See where you can break apart each step into smaller ones (“Build rapport” can be broken into “send article,” “get a meeting on the calendar,” “mail handwritten thank-you card for their time,” etc.).
- Put the new list to work by creating a spreadsheet with the steps as column titles and then list each prospect down the first column. Assess where you are for each prospect and notice missing steps or areas to redefine your approach.
