Intelisys Communications Inc. (Booth 214) announced the introduction of Audex, a new version of its telecom asset management solution.
Audex's software-as-a-service (SaaS) solution provides telecom agents a differentiator, increased customer retention, improved customer service capabilities and an additional revenue stream, said Intelisys. Its customer-facing design includes a new events ticketing system, a new customer-branding feature and custom reporting.
Audex also integrates inventory of locations and services with orders, pricing requests and a contract repository.
Intelisys is offering Audex to the agent channel in direct response to the business model pressures agents are experiencing. “The move to a managed services model is on everyone’s to-do list,” said Rick Dellar, Intelisys co-founder.
“Making Audex the central element of agents’ service offering packages will give agents a solid starting point in meeting the new challenges now coming to the fore in the channel.”
According to Windward Communications’ founder and Intelisys Sales Partner Mike Oliver, Audex plays a significant role in differentiating its agency and in creating new revenue. “Our company-branded version of Audex has diversified the services we can offer our clients,” he said. “It’s helped us create alternate revenue streams and provides a strong value add that we can offer our customers.”