• PHONE+ POLL: Should an Agent Get Access to Expedited Customer Service from Carriers?
    Should an agent get access to expedited customer service from carriers? ( polls) ...More
    December 10, 2008 Posted in News
  • Nortel Stocks Plunge on Bankruptcy News
    Nortel Networks (NT) stocks hurtled downward Wednesday on reports that the company is looking at filing bankruptcy. The telecom equipment maker’s shares dropped 23 percent after the Wall Street Journal said Nortel is getting advice on bankruptcy-court ...More
    December 10, 2008 Posted in News
  • Leach to Replace Bantoft as PAETEC Channel Chief
    John Leach, South region president for PAETEC Communications (PAET), is taking over the top channel spot at the Rochester, N.Y. CLEC. He will replace Chris Bantoft, who was a casualty of the layoffs the company announced Dec. 5 as part of cost-cutting measures in light ...More
    December 10, 2008 By Khali Henderson Posted in News
  • XO, Digium Announce Interoperability
    XO Communications (XOHO) announced Tuesday that its SIP trunking solution has been certified interoperable with the Digium Inc. Switchvox IP PBX.XO SIP also interoperable with Digium’s Asterisk Appliance 50, Cisco UC500, Cisco Call Manager, Cisco Call Manager ...More
    December 9, 2008 By Khali Henderson Posted in News, Voice over IP (VoIP)/IP Telephony
  • Covad Certifies IP PBX Providers
    Covad Communications announced it has certified IP PBXs from TalkSwitch, Grandstream, Vertical and Epygi for its new Covad Integrated Access service. IP PBXs certified by Covad include:TalkSwitch IP PBX equipped for VoIP (models 244/248vs, 284/288vs, 484/488vs and ...More
    December 9, 2008 Posted in News, Voice over IP (VoIP)/IP Telephony
  • Committee: FCC’s Martin Has Created ‘Culture of Fear’
    What do former Attorney General Alberto Gonzales and current FCC Chairman Kevin Martin have in common? Well, today the answer is: Bush buddies under fire for mismanagement, unethical practices and improper decision-making. The House Energy and Commerce Committee on Tuesday ...More
    December 9, 2008 Posted in News
  • Fonality Integrates with
    Open-source PBX vendor Fonality announced Tuesday the launch of PBXtra Unified Agent, which combines its phone and call center capabilities with CRM to provide contact center functions for a fraction of the cost for custom integration required to achieve ...More
    December 9, 2008 By Khali Henderson Posted in News, Voice over IP (VoIP)/IP Telephony
  • Qwest CEO: We’ve Got the Dough for 2010 Debt
    Ed Mueller, CEO of Qwest Communications International Inc. (Q), told analysts this week his company has enough room to deal with debt maturities that come due in late 2010. Reuters reports that Mueller says Qwest is generating free cash flow and could handle ...More
    December 9, 2008 Posted in News
  • Level 3 Cutting 450 Jobs Before Year’s End
    Monday was not a good day for telecom.Alvarion Ltd. (ALVR) announced 110 job cuts early on in the day, and late in the afternoon, Level 3 Communications Inc. (LVLT) said it would have to shed 450 positions. That amounts to 8 percent of the Colorado company’s ...More
    December 8, 2008 Posted in News
  • Blue Coat Completes Packeteer Acquisition
    Following through on its effort to compete with security giants like McAfee (MFE) and Symantec (SYMC), Blue Coat Systems says it has completed its acquisition of Packeteer, Inc. After starting life as an “Internet accelerator”, speeding up delivery of ...More
    December 8, 2008 By Richard Martin Posted in News