• A Star is Born
    It's official: The premise-based IP PBX has crossed over, hit the Big Time, entered the Top 40. No longer merely a favorite of a cult fan base of early adopters and network visionaries, the product has been embraced by businesses large and small. "Next-generation" has ...More
    April 1, 2004 By Tara Seals Posted in Articles
  • Add Audits, Minus Migraines
    Tier1 Solutions started off as a master agent and grew into a business consultant and broker. Later, the company added an auditing service to its repertoire of value-added options. Now, it is making the successful service available to other agents as a commissioned offer. ...More
    April 1, 2004 By Tara Seals Posted in Articles
  • Contact Center Solutions On Tap
    While the ASP model suffered a false start, it is re-emerging with vigor in the customer relationship management segment, offering enterprises large and small a contact center utility on an outsourced basis. Some of the offers naturally are coming from entrenched CRM ...More
    April 1, 2004 By Khali Henderson Posted in Articles
  • Adopt an Anti-Slam Plan
    FINES AND PENALTIES LEVIED BY THE FEDERAL COMMUNICATIONS COMMISSION AND STATE PUBLIC UTILITIES COMMISSIONS AGAINST CARRIERS FOR SLAMMING ACTIVITY, PARTICULARLY CARRIERS RELYING UPON TELEMARKETING, CAN BE CRIPPLING. SINCE 2000, THE FCC HAS ASSESSED - EITHER IN FORFEITURE ...More
    April 1, 2004 Posted in Articles
  • Channel Partners News - Vegas Glittered with 2,500 Telecom Stars
    This spring’s Channel Partners Conference & Expo, held March 22-24 at the Mandalay Bay Resort & Casino in Las Vegas, was the hottest ticket in a town known for its shows. About 2,500 VARs, agents, vendors, carriers, consultants and others gathered at the luxe resort ...More
    April 1, 2004 Posted in Articles
  • Not Necessarily News
    Second Breakfast:Jackson Helps Himself to Polycom Technology While cinematic epics such as "Star Wars" have taken decades to complete, Polycom Inc.'s video communications technologies allowed Oscar-winning "The Lord of the Rings" director Peter Jackson to film that grand ...More
    April 1, 2004 Posted in Articles
  • All Aboard the VoIP Train
    Subways catch on in cities where driving is a punishing, prohibitive exercise in futility. Take New York or London. There, it's much easier to hop a train and let the conductor take care of getting you safely to where you want to go. The same could be said of voice over IP ...More
    April 1, 2004 By Tara Seals Posted in Articles
  • NEWS BRIEFS
    MCI in February requested a two-month extension on its deadline to emerge from bankruptcy. The Ashburn, Va., company said the extension would give it time to complete its filings with the Securities and Exchange Commission. MCI said it has obtained all necessary approvals ...More
    April 1, 2004 Posted in Articles
  • VoIP for the Rest of Us
    VoIP for the Rest of Us By Kieren McCobb What is VoIP? The obvious answer to this question is “sending voice traffic utilizing Internet Protocol,” instead of sending voice traffic over the traditional circuit switched Public Switched Telephone Network, or PSTN. This is not ...More
    April 1, 2004 Posted in Articles
  • Competitors Criticize Powell's Proposal
    The competitive local phone industry is irate. FCC Chairman Michael Powell has proposed that local phone companies enter 30 days of talks with the regional Bells to negotiate wholesale rates following a federal court decision that marked a victory for BellSouth Corp. and ...More
    April 1, 2004 Posted in Articles