• All Aboard the VoIP Train
    Subways catch on in cities where driving is a punishing, prohibitive exercise in futility. Take New York or London. There, it's much easier to hop a train and let the conductor take care of getting you safely to where you want to go. The same could be said of voice over IP ...More
    April 1, 2004 By Tara Seals Posted in Articles
  • NEWS BRIEFS
    MCI in February requested a two-month extension on its deadline to emerge from bankruptcy. The Ashburn, Va., company said the extension would give it time to complete its filings with the Securities and Exchange Commission. MCI said it has obtained all necessary approvals ...More
    April 1, 2004 Posted in Articles
  • VoIP for the Rest of Us
    VoIP for the Rest of Us By Kieren McCobb What is VoIP? The obvious answer to this question is “sending voice traffic utilizing Internet Protocol,” instead of sending voice traffic over the traditional circuit switched Public Switched Telephone Network, or PSTN. This is not ...More
    April 1, 2004 Posted in Articles
  • Competitors Criticize Powell's Proposal
    The competitive local phone industry is irate. FCC Chairman Michael Powell has proposed that local phone companies enter 30 days of talks with the regional Bells to negotiate wholesale rates following a federal court decision that marked a victory for BellSouth Corp. and ...More
    April 1, 2004 Posted in Articles
  • NEWS BRIEFS
    Verio Inc., global IP solutions provider, has created vertical partner programs, specifically geared toward the federal government sector, in the managed hosting space. The viaVerio Enterprise Hosting and Network Services Government Partner Program is part of the overall ...More
    April 1, 2004 Posted in Articles
  • It's a Cross-Border Invasion, Eh
    NetOne Solutions Inc. is telecom's first master agent in Canada and has signed non-exclusive deals with multiple carriers. Why should that matter to agents in the United States? Because, say NetOne executives, this means U.S. agents can get paid for cross-border traffic ...More
    April 1, 2004 By Kelly Teal Posted in Articles
  • VoIP, Solution Providers and the Future of Telecom
    TAG tracked down Craig Schlagbaum, the new channel head at Level 3 Communications Inc. This industry veteran has put in time at Qwest Communications International Inc. and NTT/Verio Inc., and offers insight to how the channel business is evolving in the age of ...More
    April 1, 2004 By Tara Seals Posted in Articles
  • What's Driving VoIP?
    While productivity features are driving business and consumer demand for VoIP, whitelabel programs are accelerating its deployment by cablecos, CLECs and other providers.Retail offers available for rebranding include IP Centrex and hosted IP voice systems with enhanced ...More
    April 1, 2004 By Tara Seals Posted in Articles
  • Every Single Contact Counts
    I recently picked up a car from one of the national rental car companies and left with more than a vehicle. I drove off the lot with a valuable lesson on why every employee counts when it comes to providing quality customer service.Here's what happened: At the counter, I ...More
    April 1, 2004 Posted in Articles
  • An Up Side to Piracy Crackdown
    Most managers of small and mid sized businesses know software piracy is illegal. But they likely do not understand how losing track of their software costs their businesses time and money every day. This creates an opportunity for channel partners to design and implement ...More
    April 1, 2004 Posted in Articles