• What's Driving VoIP?
    While productivity features are driving business and consumer demand for VoIP, whitelabel programs are accelerating its deployment by cablecos, CLECs and other providers.Retail offers available for rebranding include IP Centrex and hosted IP voice systems with enhanced ...More
    April 1, 2004 By Tara Seals Posted in Articles
  • Every Single Contact Counts
    I recently picked up a car from one of the national rental car companies and left with more than a vehicle. I drove off the lot with a valuable lesson on why every employee counts when it comes to providing quality customer service.Here's what happened: At the counter, I ...More
    April 1, 2004 Posted in Articles
  • An Up Side to Piracy Crackdown
    Most managers of small and mid sized businesses know software piracy is illegal. But they likely do not understand how losing track of their software costs their businesses time and money every day. This creates an opportunity for channel partners to design and implement ...More
    April 1, 2004 Posted in Articles
  • New Connections
    The Spring 2004 CompTel/ASCENT Alliance Conference & Expo in Anaheim, Calif., was reminiscent of the industry's heyday, drawing more than 2,500 visitors and a sold-out expo hall. The first combined show of the newly merged association featured a keynote speech by FCC ...More
    April 1, 2004 Posted in Articles
  • Reach Out, But Don't Touch
    AT&T Corp., Intel Corp., Texas Instruments Inc. and ITXC Corp. are among the companies representing an expanded coalition formed to convince regulators to apply light regulation to VoIP technology. Uniting under the Voice on the Net, or VON Coalition, the diverse group ...More
    March 29, 2004 Posted in Articles
  • Universal Access Introduces Intelligence Product Line
    Universal Access (Booth 620), a communications network integrator, recently introduced a new line of products -- UAInfo products -- that provides exclusive network infrastructure intelligence designed to help carriers and service providers with network research, ...More
    March 23, 2004 Posted in News
  • VarTec Rolls Out UNE-P Agent Program
    VarTec Telecom Inc., the parent of Emeritus Communications Inc. (Booths 407-409), this month is rolling out a residential local service based on the UNE-P platform. The offer will be sold through a new consumer agent channel as well as Emeritus' existing commercial agent ...More
    March 23, 2004 By Khali Henderson Posted in News
  • WestCom Promotes Local Loop
    WestCom Corp. (Booth 533), provider of dedicated private lines primarily to Wall Street and customers of agents and resellers, announces a local loop promotional offering. "Reducing local loop charges is paramount among carriers and resellers to help sell ...More
    March 23, 2004 Posted in News
  • Premiere Conferencing Demonstrates ReadyConference Plus
    For the first time since introducing ReadyConference Plus last month, Ptek Holdings Inc.'s Premiere Conferencing division (Booth 218) is demonstrating the new proprietary data collaboration and audio service at the Channel Partners trade show. Ptek Holdings provides ...More
    March 23, 2004 Posted in News
  • TNCI Introduces Local Solutions
    Trans National Communications International Inc. (TNCI) (Booths 507-509) is launching a new era in service and support designed to increase opportunities to earn top commissions - paid on time. The program starts with new enhancements to the TNCI Services Portfolio, ...More
    March 23, 2004 Posted in News