• Allegiance-XO: Wholesale's Double-Team
    XO Communications Inc. President of Carrier Services Ernie Ortega says he cannot break down the numbers, but the big picture is clear. XO will have better network coverage in U.S. cities following the acquisition of Allegiance Telecom Inc., helping the Reston, Va., company ...More
    April 1, 2004 Posted in Articles
  • Why SIP Alone Wont Enable VoIP to Cross the Chasm
    Posted: 4/2004Why SIP Alone Wont Enable VoIP to Cross the ChasmBy Martin J. SteinmannMartin J. SteinmannWhen the IETF ratified the Session Initiation Protocol (SIP) standard, the VoIP industry finally had the baseline for a new wave of interoperable telephony ...More
    April 1, 2004 Posted in Articles
  • Becoming an IP Services Agent
    Are you avoiding the topic of voice over IP with your customers, or are you starting the conversation about what it could mean for them? Approaching the VoIP target requires you to think like an IP carrier agent. From one IP carrier agent to another, here’s the insider view ...More
    April 1, 2004 Posted in Articles
  • A Star is Born
    It's official: The premise-based IP PBX has crossed over, hit the Big Time, entered the Top 40. No longer merely a favorite of a cult fan base of early adopters and network visionaries, the product has been embraced by businesses large and small. "Next-generation" has ...More
    April 1, 2004 By Tara Seals Posted in Articles
  • Add Audits, Minus Migraines
    Tier1 Solutions started off as a master agent and grew into a business consultant and broker. Later, the company added an auditing service to its repertoire of value-added options. Now, it is making the successful service available to other agents as a commissioned offer. ...More
    April 1, 2004 By Tara Seals Posted in Articles
  • Contact Center Solutions On Tap
    While the ASP model suffered a false start, it is re-emerging with vigor in the customer relationship management segment, offering enterprises large and small a contact center utility on an outsourced basis. Some of the offers naturally are coming from entrenched CRM ...More
    April 1, 2004 By Khali Henderson Posted in Articles
  • Adopt an Anti-Slam Plan
    FINES AND PENALTIES LEVIED BY THE FEDERAL COMMUNICATIONS COMMISSION AND STATE PUBLIC UTILITIES COMMISSIONS AGAINST CARRIERS FOR SLAMMING ACTIVITY, PARTICULARLY CARRIERS RELYING UPON TELEMARKETING, CAN BE CRIPPLING. SINCE 2000, THE FCC HAS ASSESSED - EITHER IN FORFEITURE ...More
    April 1, 2004 Posted in Articles
  • Channel Partners News - Vegas Glittered with 2,500 Telecom Stars
    This spring’s Channel Partners Conference & Expo, held March 22-24 at the Mandalay Bay Resort & Casino in Las Vegas, was the hottest ticket in a town known for its shows. About 2,500 VARs, agents, vendors, carriers, consultants and others gathered at the luxe resort ...More
    April 1, 2004 Posted in Articles
  • Not Necessarily News
    Second Breakfast:Jackson Helps Himself to Polycom Technology While cinematic epics such as "Star Wars" have taken decades to complete, Polycom Inc.'s video communications technologies allowed Oscar-winning "The Lord of the Rings" director Peter Jackson to film that grand ...More
    April 1, 2004 Posted in Articles
  • All Aboard the VoIP Train
    Subways catch on in cities where driving is a punishing, prohibitive exercise in futility. Take New York or London. There, it's much easier to hop a train and let the conductor take care of getting you safely to where you want to go. The same could be said of voice over IP ...More
    April 1, 2004 By Tara Seals Posted in Articles