• Round Table
    ON RECOMMENDATIONS BY THE NATIONAL TELECOMMUNICATIONS AND INFORMATION ADMINISTRATION, THE PRINCIPAL TELECOMMUNICATIONS ADVISOR TO PRESIDENT BUSH, TO BETTER MANAGE SPECTRUM IN THE 21ST CENTURY."The President recognizes the critical need of a sound spectrum policy. Consistent ...More
    August 1, 2004 Posted in Articles
  • VoIP Enters Neutral Zone
    As delivery of VoIP services becomes more attractive to carriers, they accordingly are looking to migrate their carrier-to-carrier connections. Since we last reported on this topic in the April 2004 issue of PHONE+, several additional options now are on the table in support ...More
    August 1, 2004 Posted in Articles
  • Diversity Pays Off
    Post-WorldCom and Global Crossing bankruptcies, agents have been forced to evaluate how much carrier diversity to offer in their portfolios. This month, T@G converses with three master agents about the advantages and disadvantages of carrier diversity. The main response? ...More
    August 1, 2004 By Kelly Teal Posted in Articles
  • Stop Whining
    First of all, let me say that I follow the telephone industry closely, but have never worked for a telephone operating company.The article "The Forgotten Quo" from your May issue was interesting, and for the most part factually accurate. But a few things were omitted, and ...More
    August 1, 2004 Posted in Articles
  • Check & Balance
    Today, every landline and wireless facilities carrier is both a buyer and a supplier of telecommunications facilities. Telecom companies are organized to deliver services to their customers. As a result, they tend to concentrate their investments and expertise on the ...More
    August 1, 2004 Posted in Articles
  • You May Have Missed This In Sales Training
    Working in telecom, I have learned some of life’s lessons the hard way. As a former sales executive in companies as small as USTeleCenters and as large as AT&T, I want to pass on a few ideas that may smooth your way over the road ahead. You don’t ask, you don’t get “You ...More
    August 1, 2004 Posted in Articles
  • Customer Interaction Culture Key to Profitability
    Exceptional customer service is key to building customer loyalty and, thus, ensuring long-term profitability. Loyalty shapes people's choices on what they purchase, how they purchase and where they purchase. In a study conducted by the Forum Corp. on why customers changed ...More
    July 1, 2004 Posted in Articles
  • News Briefs
    telx closed its anticipated acquisition of Atlanta carrier hotel 56 Marietta from Marietta Street Partners LLC In mid-May. telx, a neutral interconnection company with a meet-me room at 60 Hudson St. in New York City, will own and operate the 160,000 square-foot, 10-story ...More
    July 1, 2004 Posted in Articles
  • Resale is a Real Business
    Posted: 7/2004 Resale is a Real Business As I write this, it's just a few hours before the network-sharing rules issued in the FCC's Triennial Review Order last August are vacated. It's the beginning of the end for UNE-P - a platform that has supported the entry of ...More
    July 1, 2004 By Khali Henderson Posted in Articles
  • Drawing Battle Lines
    A great telecommunications debate is brewing. Numerous coalitions have assembled a number of proposals to replace the system governing how phone companies pay one another to complete calls. Billions of dollars are at stake, and the issues are as complex and emotionally ...More
    July 1, 2004 Posted in Articles