• Cross-Selling Crash Course
    It’s my job to help telecom service providers improve their customer service practices and increase sales of their products and services. Because I get up close and personal with telephone companies in this regard, I speak with authority when I say they are missing ...More
    October 1, 2005 Posted in Articles
  • reseller channel: Will BPL, Wireless Save ISPs?
    This summer the FCC in a 4-0 vote adopted an order classifying DSL as an information service, not a telecom service, under Title I, in line with the U.S. Supreme Court’s decision in June on cable modem service in NCTA v. Brand X. The deregulation effectively releases the ...More
    October 1, 2005 By Tara Seals Posted in Articles
  • News Briefs
    ACC Business announced in September the availability of Private Network Transport (PNT) Service for sell through its partner channel. PNT gives customers a networkbased, fully meshed IP VPN with secure any-toany connectivity using only a single connection at each site. This ...More
    October 1, 2005 Posted in Articles
  • Back Office
    Revenue assurance may seem an innocuous process of making sure operators get paid for everything they deliver, but the reality is far darker. While systemic miscommunication in data collection and mediation, order-entry systems, rating and billing and other OSS components ...More
    October 1, 2005 By Tara Seals Posted in Articles
  • How to Make a Wireless LAN Work
    Are your customers getting the most from their wireless LANs? Sadly, many IT managers and system administrators are discovering that their wireless networks are inefficient and unreliable. Like most technical challenges, these inefficiencies occur because network designers ...More
    October 1, 2005 Posted in Articles
  • Wi-Fi Guys Upgrades Technologies for Hotel Installations
    Wi-Fi Guys LLC, which sells managed hotspots for hotels and public facilities through agents, now is installing T1s and network power controllers to ensure performance and reliability. Wi-Fi Guys says it began installing network power controllers to address operational ...More
    October 1, 2005 Posted in Articles
  • The Letter
    It has been almost six years since I was responsible for our corporate data network, and three years since I was last involved in telecom. To be expected, the landscape of this industry has changed and right now, as the new Group Publisher for PHONE+, I feel like a ...More
    October 1, 2005 Posted in Articles
  • Bloggers Gone Wild
    Attending a Sun Devil football or basketball game is now a high-tech, free-forall experience. Fans of the Arizona State University teams can blog onto an interactive big screen during the pre-game events, thanks to Verizon Wireless, which is ASU’s exclusive wireless ...More
    October 1, 2005 Posted in Articles
  • Counting On Telecom Expense Management
    Karl Scheufler Brad Batten Gary Storm Karl Scheufler walked into the Fall 2004 Channel Partners Conference & Expo presentation, “Inside the Buyer’s World,” and found the differentiated service he was looking for: telecom expense management, or TEM. The offering now is ...More
    October 1, 2005 By Kelly Teal Posted in Articles, Software as a Service/ Cloud Services (SaaS)
  • Kickin’ It Old School
    First introduced in the 1980s, private lines — dedicated, protocol-independent, copper-based high-speed connections between business locations — are an old-school approach to wide-area networking. But while much has been made of the technology’s fresh-faced competitors — ...More
    October 1, 2005 By Tara Seals Posted in Articles