• Balancing Act
    Contact centers today are all about empowering agents, investing in their skill development and reducing escalating attrition. Yet, most companies still overly rely upon "the old ways" involving hard technical metrics that emphasize speed and quantity to track and manage ...More
    July 1, 2004 Posted in Articles
  • Wholesale Competition Remains Fierce
    The seventh edition of ATLANTIC-ACM's U.S. Wholesale Long Distance Carrier Report Card reveals wholesale voice and data industry growth will remain modest - and competitive - for years to come. Total wholesale long-distance voice and data revenue will grow at a compound ...More
    July 1, 2004 Posted in Articles
  • Pomp & Circuit-stance
    Chris Peabody's boss at Georgetown University used to ask every telecom vendor that came through the door the same question: "How much above free is your service?" Peabody, once director of networks at Georgetown and now director of enterprise services at consultancy L ...More
    July 1, 2004 By Tara Seals Posted in Articles
  • Global Crossing Recovery Hits Speed Bump
    Four months out of bankruptcy, Global Crossing Ltd. is taking a detour on its road to recovery. The carrier disclosed in April the access charges it paid to local phone companies were greater than it had estimated in its financial statements.Global Crossing revealed it may ...More
    July 1, 2004 Posted in Articles
  • Business Intelligence
    Anthony Daley is senior vice president and general manager, the Americas, Westcon Group North America Inc, a value-added distributor. Daley spoke with T@G in June about areas of growing importance to telecom agents, such as networking security and standards, and how to ...More
    July 1, 2004 Posted in Articles
  • Wi-Max is Hype, but Will That Change?
    Wi-Max is a promising technology that could allow service providers to blanket entire cities with Internet access at lightning speeds. It's all hype for now, but Patrick Leary, Alvarion's assistant vice president of marketing said there are some key developments on the ...More
    June 4, 2004 Posted in News
  • Follow that Phone
    Keeping track of certain stars was easy during this year's London Marathon, when Sir Ralph Fiennes, Nell McAndrew, Lorraine Kelly, Adrian Moorhouse and six other celebrity fun runners carried mobile phones connected to Trace A Mobile.com's tracking service.Each runner ...More
    June 1, 2004 Posted in Articles
  • Bells Hang Up on AT&T Proposal
    AT&T Corp. has proposed moving off a leasing platform the biggest local phone companies despise, but that has not made peace in the industry. Some regional Bells have blasted AT&T's proposal to provide consumers local phone service over its own switches in exchange ...More
    June 1, 2004 Posted in Articles
  • FCC: IXCs Must Pay
    The FCC ruled April 22 long-distance carriers must pay local phone companies access charges when they route calls over the Internet if the traffic originates and terminates on the PSTN controlled by SBC Communications Inc. and other regional Bells. In a lawsuit filed ...More
    June 1, 2004 Posted in Articles
  • Carrier's Carrier Crosses Over to Enterprise
    Carrier's carrier WilTel Communications Inc. formally unveiled its enterprise strategy at the early May Networld+Interop tradeshow in Las Vegas, announcing an enhancement of the company's sales resources and introduction of new products and services for enterprise ...More
    June 1, 2004 By Paula Bernier and Khali Henderson Posted in Articles