• Size Matters
    By Conferencing has been a popular and necessary service for large businesses and enterprises for years. Meanwhile, small and medium businesses have suffered from a lack of offers that fit their needs. Most SMBs don't need a fully integrated system with unified messaging, ...More
    August 1, 2004 By Tara Seals Posted in Articles
  • Channel Partners News - From Agent to Advocate: Redefine the Sales Role in a Changing Industry
    The role of the telecom agent is evolving from a purely sales-driven position to that of a consultant. It is the case now that consumers have easy access to information and often make buying decisions without an intermediary’s help. What is an agent to do? The solution is ...More
    August 1, 2004 By Kelly Teal Posted in Articles
  • Click, Talk, Sell
    Click4Talk this year rolled out a Web-based click-to-talk service designed to instantly connect online shoppers with customer service or sales representatives. What's new about that? On the surface, it sounds pretty much like the same offer you've been hearing about for the ...More
    August 1, 2004 By Khali Henderson Posted in Articles
  • Preventive Medicine
    As aspirin is to pain, outsourced billing and OSS options can be to the problems of being a small operator. The cost associated with buying, implementing and maintaining a robust, top-of-the-line billing and OSS system places a strong back office out of the range of some ...More
    August 1, 2004 By Tara Seals Posted in Articles
  • Train Today If You Want to Be Here Tomorrow
    By Dale Stein Telecommunications is a very dynamic industry that constantly is being enhanced by new technology. It is to the point where innovative products are being launched into the marketplace on a daily basis. These products are forcing companies to employ people with ...More
    August 1, 2004 Posted in Articles
  • Ask The Expert
    Dear Expert Eye, What does the loss of UNE-P mean for agents? How are we affected by the recent regulatory changes, and what do we need to do to avoid losing business? --Anonymous Dear Anonymous,The recent wave of regulatory changes regarding UNE-P resale is already having ...More
    August 1, 2004 Posted in Articles
  • ATG Builds "Reseller in a Box"
    After months of testing and de-bugging, Advanced Telemanagement Group Inc. (ATG), a reseller and master agent, in July officially launched its Reseller in a Box program. Qualified master and subagents are finding themselves branded with their own company names, so they ...More
    August 1, 2004 By Kelly Teal Posted in Articles
  • UNE-P Resellers: It's Your Move
    Just as death comes to a ailing relative, so comes UNE-P's demise - expected but nonetheless painful. While some resellers relying on the embattled resale platform are hopeful to negotiate with their reluctant suppliers, most have resigned themselves to transitioning from ...More
    August 1, 2004 By Khali Henderson Posted in Articles
  • Homeward-Bound Marketing
    Getting the word out about your service takes creativity since the Do-Not-Call list and anti-spam regulations make telemarketing and e-mail canvassing difficult to impossible. Agents can be successful approaching the residential market with a number of online and grassroots ...More
    August 1, 2004 Posted in Articles
  • TAG's Stein Provides Agents Telecom Industry Resources
    Founded in 1996, Technology Assurance Group, or TAG, (www.tagnational.com) has grown to encompass a national network of independently owned and operated telecommunications companies. TAG provides its members with national buying power, sales and marketing training, an ...More
    August 1, 2004 Posted in Articles