• Train Agents Today to Help Them Sell Tomorrow
    Getting agents to educate themselves about the products they sell can be like, well, pulling teeth. They need to know what a technology or service will do for a client, because that is one way to earn repeat business. Many master agents do their part to provide agents the ...More
    September 1, 2004 By Kelly Teal Posted in Articles
  • "Dealers Only"
    There is a new kid on the used equipment block, and some of the old timers might like to see it disappear. Chrystal Networks is a trading exchange for dealers in the United States, Canada and Great Britain that charges a monthly fee for inventory listings, so dealers can ...More
    September 1, 2004 By Kelly Teal Posted in Articles
  • Cost-based Access to Bottleneck Facilities Still Needed forVoIP
    Like Neil Armstrong, the first astronaut to walk on the moon, entrepreneurial competitive telecommunications providers are pioneers, taking the risky plunges that result in giant steps for the industry as a whole. In the 1980s, CompTel/ASCENT members, such as MCI and Sprint ...More
    September 1, 2004 Posted in Articles
  • Moving to Mobile
    The era of the bundle is here, and channel partners are beginning to emulate the tactics of service providers by creating a full portfolio to address all of their customers' needs. Increasingly, this means mobile services. The market for wireless service runs the gamut: ...More
    September 1, 2004 By Tara Seals Posted in Articles
  • Everybody Wins
    Converting Customers to EBPP - Part I Editor's Note: This, the first of two articles, addresses migrating consumers to electronic billing and presentment. Turn to PHONE+ in October to read more about converting commercial clients to EBPP. "You'd be amazed what people will ...More
    September 1, 2004 Posted in Articles
    Posted: 9/2004 WHOLESALERS PUT NEXT-GEN SONET TO WORK By Russ Esmacher Today's next-generation SONET technology enables wholesale service providers to offer a growing variety of versatile optical services to meet their customers' needs and package their service offerings ...More
    September 1, 2004 Posted in Articles
  • Take a Closer Look at On-Demand VoIP Audio Conferencing
    The success of today’s enterprise depends on investing in new growth opportunities while lowering costs. The ability to communicate regularly with all players of the business – employees, customers, partners, suppliers and shareholders -- in an effective, immediate and ...More
    September 1, 2004 Posted in Articles
  • What's Left In NorVergence's Wake?
    Mike Pimentel, a family doctor based in Maryland, received a call this winter from a NorVergence representative.NorVergence pledged to consolidate his phone bills and provide a T1 line that would allow the physician to transmit copies of aviation medical exams at higher ...More
    September 1, 2004 Posted in Articles
  • Resale Gets Another Black Eye
    By now you've heard about the NorVergence bankruptcy. Certainly, it's not the largest in telecom's recent past, but it is significant nevertheless.The company had a novel business model wherein it aggregated network services through its Merged Access Transport Intelligent ...More
    September 1, 2004 By Khali Henderson Posted in Articles
  • Clash Over VoIP Patent Claims
    Acceris Communications Inc. and ITXC Corp. are suing each other over intellectual property related to Internet telephony. First, Acceris claimed ITXC's services and systems infringe on its U.S. patent "Method and Apparatus for Implementing a Computer Network/Internet ...More
    September 1, 2004 Posted in Articles