• CTI 101: Concierge Communications Provides Primer
    Clark Atwood is vice president of technical sales for Concierge Communications, which is part of master agency CarrierSales.com. Atwood fielded October’s Techno Beat questions on Computer-Telephony Integration, a technology that is becoming more widely adopted and thus, ...More
    October 1, 2004 Posted in Articles
  • PHONE+ Rolls Out T@G Master Agent Certification Program
    CERTIFIED MASTER AGENT PHONE+ and its T@G Partner Portal are rolling out the telecom industry's first master agent certification program in order more clearly define this unique player in the distribution channel."The definition of a master agent has been a moving target," ...More
    October 1, 2004 Posted in Articles
  • C'mon, Get 'Appy
    The Web-hosting market is back after a long hiatus, but with a new act: It's joining with applications and business services, making the space a bit more profitable for resellers willing to bundle Web presence with applications like e-mail and online transaction engines, or ...More
    October 1, 2004 By Tara Seals Posted in Articles
  • Sunrise, Sunset
    Wholesale telecommunications services contribute more to overall industry revenue than most people realize. Defined as the sale of voice or data services by one carrier to another carrier for resale or for use in its own network, or the sale of the same services to a pure ...More
    October 1, 2004 Posted in Articles
  • CLECs to Trade Traffic, Bypass Bells
    Against that backdrop of an uncertain regulatory environment, Matrix Telecom rolled out in mid-September a new wholesale service called Network Matrix, which is designed to give CLECs the ability to offer customers a seamless nationwide service. Network Matrix is a kind of ...More
    October 1, 2004 By Khali Henderson Posted in Articles
  • Decision 2004: Will Telecom Be A Winner?
    THE OUTCOME OF THE PRESIDENTIAL ELECTION WILL INFLUENCE THE MAKEUP OF THE FCC AT A TIME WHEN GOVERNMENT OFFICIALS ARE STRUGGLING TO IMPLEMENT TELECOMMUNICATIONS RULES THAT PROMOTE SOCIAL GOALS, SUCH AS MAINTAINING AFFORDABLE PHONE SERVICE AND ADVANCING HIGH-SPEED INTERNET ...More
    October 1, 2004 Posted in Articles
  • What is a T@G Certified Master Agency?
    A T@G Certified Master Agency has proven to an independent third-party that it meets the following criteria: Exhibit Experience and Stability Operate a Multitier Organizational Structure Maintain Direct Contracts with Multiple Suppliers Maintain Back-Office Technology in ...More
    October 1, 2004 Posted in Articles
  • Playing by Darwin's Rules
    Not much has changed in telecom services when it comes to carrier hotels and colos. Not much, that is, except for VoIP, a technology that seems to be the missing link in the evolutionary telecom chain. VoIP is causing prolific adaptation in the industry, including the ...More
    October 1, 2004 By Kelly Teal Posted in Articles
  • Products News
    MINDBRIDGEUSA ENTERS U.S. TELECOM MARKET MindbridgeUSA, a consortium of offshore call centers, has entered the prepaid North American telecom markets offering lowcost live customer service in 23 different languages. The individual consortium members have been operating ...More
    October 1, 2004 Posted in Articles
  • Converting Customers to EBPP - Part II - Getting Down to Business
    Editor's Note: This, the second of two articles, addresses migrating consumers to electronic bill payment and presentment. See the PHONE+ September issue to read more about converting consumers to EBPP. E-billing, although not quite the norm, is catching on in the consumer ...More
    October 1, 2004 Posted in Articles