• 3PV Weathers Hurricane Charley
    3PV - Third Party Verification (Booth 316) is showcasing disaster-recovery planning at the CompTel/ASCENT Fall show by using real-life experience gleaned from surviving Hurricane Charley, which ripped through southern and central Florida in August, causing damage with an ...More
    November 1, 2004 Posted in News
  • Ignoring Anti-Spam Laws Is Risky Business
    Signed into law by President Bush in December 2003, the CAN-SPAM Act (Controlling the Assault of Non-Solicited Pornography and Marketing Act of 2003) recently has been invoked in several federal and state actions brought against businesses employing commercial e-mail ...More
    November 1, 2004 Posted in Articles
  • Court Clears FCC to Write New Rules
    A federal appeals court has put on hold a request by big local phone companies to reject interim wholesale telecommunications rules, giving the FCC some breathing room as it works to adopt permanent regulations.Qwest Communications International Inc., Verizon Communications ...More
    November 1, 2004 Posted in Articles
  • Save Me: E-Mail Archival Gives Agents Income Opportunities
    The importance of e-mail archival services is heightened in this age of regulatory compliance requirements and clamped-down federal oversight. Even an increasingly paperless society must maintain a paper trail, making this in-demand aspect of the telecom industry another ...More
    November 1, 2004 By Kelly Teal Posted in Articles
  • California Raises Wholesale Phone Rates
    California regulators have raised the wholesale rates SBC Communications Inc. is authorized to charge rivals, inciting at least one phone company to partially cease marketing and drawing criticism that the price increases will hit the wallets of consumers and businesses.The ...More
    November 1, 2004 Posted in Articles
  • Birch Barks Up the Agent Tree
    CLEC Birch Telecom is recommitting itself to the agent channel - this time with a proactive approach that involves beefing up its staff, revamping its contracts and retooling its extranet.The move is part of a global re-evaluation the company undertook at the end of 2003 ...More
    November 1, 2004 By Khali Henderson Posted in Articles
  • AT&T Restructures Agent Program
    AT&T Corp. says it has restructured its indirect sales program, including canceling some agent agreements as of Oct. 31.Kate Rankin, a spokesperson for the carrier, told PHONE+ in an Oct. 8 interview, AT&T has 'simplified' its program both in terms of the ...More
    November 1, 2004 By Khali Henderson Posted in Articles
  • The UNE-P Paradox
    Stories abound of obituaries accidentally published while the subject is still alive. One of the best known examples is that of Mark Twain, who said, after reading his own obituary, "The rumors of my death have been greatly exaggerated." For the past year, ...More
    November 1, 2004 Posted in Articles
  • News Briefs
    Nuvio Corp. has announced the general availability of NuvioCentrex, a hosted IP PBX solution targeting small businesses with two to 15 employees. The solution is available through Nuvio's partners: high-speed Internet providers and network integrators. Nuvio says it has ...More
    November 1, 2004 Posted in Articles
    As channel sales continue to evolve to a dominant distribution segment, partner relationship management (PRM) software is coming out of the cave, too. With functionality ranging from portal-based commissions tracking to automatic online training, closed-loop lead management ...More
    November 1, 2004 By Tara Seals Posted in Articles