• DAWN OF A NEW ERA
    As channel sales continue to evolve to a dominant distribution segment, partner relationship management (PRM) software is coming out of the cave, too. With functionality ranging from portal-based commissions tracking to automatic online training, closed-loop lead management ...More
    November 1, 2004 By Tara Seals Posted in Articles
  • “Get Synchronous” with Your Customers
    When it comes to sales, you’ve got to get on the same wavelength with your customers. Have you ever considered the cost of a salesperson that loses the sale because he or she misses important clues from the customer? Top salespeople have the ability to identify and adjust ...More
    November 1, 2004 Posted in Articles
  • Music To Agents' Ears
    EarGlue customizes on-hold messages from its studio to the customer's phone in minutes. EarGlue is playing a familiar tune for telephony agents pining for the old days of simple service sales. The company rolled out to the channel in October its turnkey on-hold messaging ...More
    November 1, 2004 Posted in Articles
  • Agents Play 5th Annual Round of Inteligolf
    Master agency Intelisys Communications Inc. held its fifth annual Inteligolf event in October, counting dozens of partners and suppliers among more than 200 attendees. The event, held at the Doubletree Hotel and Foxtail Golf Club in Rohnert Park, Calif., featured a golf ...More
    November 1, 2004 Posted in Articles
  • Master Agent and Reseller: Negotiating Both Sides of the Fence
    Master Agent and Reseller: Negotiating Both Sides of the Fence In a preview to an article in the December issue of PHONE+, T@G spoke with John Cunningham, who know what it’s like to be a master agent and a reseller/CLEC. Cunningham helped found Business Communications ...More
    November 1, 2004 Posted in Articles
  • News Briefs
    GlobalTouch Telecom has rolled out its Global Starlink VoIP calling programs, available through the company's agents. Global Starlink VoIP lets end users make and receive calls from anywhere in the world. Residential plans start at $14.95 per month with 500 minutes in the ...More
    November 1, 2004 Posted in Articles
  • News Briefs
    VoIP network operator PointOne Inc. is buying some of the assets of IP services provider Callipso Inc., which filed for Chapter 11 bankruptcy in September. Namely, PointOne is acquiring Callipso's existing customers, and taking over service and support responsibilities. ...More
    November 1, 2004 Posted in Articles
  • Exchanges Revisited
    The multilateral exchange has gone through many mutations over its short life but now seems to find itself at the meet-me point for clearinghouses and interconnection providers. There now are options for the exchange of IP data traffic that likely will spill over into IP ...More
    November 1, 2004 By Khali Henderson Posted in Articles
  • Ask The Expert
    Dear Expert Eye,What kinds of sales strategies can I use during the holiday season to boost my numbers? I'm a subagent and I'd like to end 2004 on a great note.Thanks,Anonymous Dear Anonymous, Great question! The holiday season is often a frustrating one for sales ...More
    November 1, 2004 Posted in Articles
  • reseller channel: Wholesale Agreements Stall
    Four weeks after a court rejected federal rules and three days after a divided FCC called upon the telecommunications industry to negotiate commercial agreements controlling wholesale access to the biggest local phone networks, SBC Communications Inc. announced striking a ...More
    November 1, 2004 Posted in Articles