• AT&T Restructures Agent Program
    AT&T Corp. says it has restructured its indirect sales program, including canceling some agent agreements as of Oct. 31.Kate Rankin, a spokesperson for the carrier, told PHONE+ in an Oct. 8 interview, AT&T has 'simplified' its program both in terms of the ...More
    November 1, 2004 By Khali Henderson Posted in Articles
  • The UNE-P Paradox
    Stories abound of obituaries accidentally published while the subject is still alive. One of the best known examples is that of Mark Twain, who said, after reading his own obituary, "The rumors of my death have been greatly exaggerated." For the past year, ...More
    November 1, 2004 Posted in Articles
  • News Briefs
    Nuvio Corp. has announced the general availability of NuvioCentrex, a hosted IP PBX solution targeting small businesses with two to 15 employees. The solution is available through Nuvio's partners: high-speed Internet providers and network integrators. Nuvio says it has ...More
    November 1, 2004 Posted in Articles
  • DAWN OF A NEW ERA
    As channel sales continue to evolve to a dominant distribution segment, partner relationship management (PRM) software is coming out of the cave, too. With functionality ranging from portal-based commissions tracking to automatic online training, closed-loop lead management ...More
    November 1, 2004 By Tara Seals Posted in Articles
  • “Get Synchronous” with Your Customers
    When it comes to sales, you’ve got to get on the same wavelength with your customers. Have you ever considered the cost of a salesperson that loses the sale because he or she misses important clues from the customer? Top salespeople have the ability to identify and adjust ...More
    November 1, 2004 Posted in Articles
  • Music To Agents' Ears
    EarGlue customizes on-hold messages from its studio to the customer's phone in minutes. EarGlue is playing a familiar tune for telephony agents pining for the old days of simple service sales. The company rolled out to the channel in October its turnkey on-hold messaging ...More
    November 1, 2004 Posted in Articles
  • Agents Play 5th Annual Round of Inteligolf
    Master agency Intelisys Communications Inc. held its fifth annual Inteligolf event in October, counting dozens of partners and suppliers among more than 200 attendees. The event, held at the Doubletree Hotel and Foxtail Golf Club in Rohnert Park, Calif., featured a golf ...More
    November 1, 2004 Posted in Articles
  • Master Agent and Reseller: Negotiating Both Sides of the Fence
    Master Agent and Reseller: Negotiating Both Sides of the Fence In a preview to an article in the December issue of PHONE+, T@G spoke with John Cunningham, who know what it’s like to be a master agent and a reseller/CLEC. Cunningham helped found Business Communications ...More
    November 1, 2004 Posted in Articles
  • News Briefs
    GlobalTouch Telecom has rolled out its Global Starlink VoIP calling programs, available through the company's agents. Global Starlink VoIP lets end users make and receive calls from anywhere in the world. Residential plans start at $14.95 per month with 500 minutes in the ...More
    November 1, 2004 Posted in Articles
  • News Briefs
    VoIP network operator PointOne Inc. is buying some of the assets of IP services provider Callipso Inc., which filed for Chapter 11 bankruptcy in September. Namely, PointOne is acquiring Callipso's existing customers, and taking over service and support responsibilities. ...More
    November 1, 2004 Posted in Articles