• EDITOR'S LETTER
    THE FOCUS OF ATTENTION lately has been on the impact of industry consolidation. PHONE+ devoted its cover story to it yet again last month. While this issue does not contain an article specifically on market consolidation, it informs everything our editors are writing about ...More
    August 1, 2006 Posted in Articles
  • FCC Tightens Leash on VoIP
    ON JUNE 27, THE FCC released the text of its Universal Service Contribution Methodology Report and Order and Notice of Proposed Rulemaking, which, for the first time, extends Universal Service Fund contribution requirements to “interconnected VoIP providers.” The ruling ...More
    August 1, 2006 Posted in Articles
  • Championing the Environmental Cause
    A PUSH IS ON IN THE industry to reference “telecom expense management” (TEM) as “telecom environment management.” The argument goes that “expense” is too narrow a descriptor, making the term a misnomer. So, if vendors, channel partners and end users all start viewing TEM as ...More
    August 1, 2006 By Kelly Teal Posted in Articles, Software as a Service/ Cloud Services (SaaS)
  • Telcombrokers Floats Franchise Model
    As agent programs go, there are many variations on the theme, but one company is borrowing a model from the retail industry and creating a franchise option for agents. Telcombrokers, a Santa Ana, Calif.-based agency, has had an informal franchise model for several years ...More
    August 1, 2006 By Khali Henderson Posted in Articles
  • Delegates to Pack Channel Partners Convention
    THE VOTES ARE IN! The expo hall is sold out and the number of registered attendees is up 55 percent* as of July 11 for the Fall Channel Partners Conference & Expo, Aug. 23-25, at the Omni Shoreham Hotel in Washington, D.C. The event — the communications industry’s only ...More
    August 1, 2006 Posted in Articles
  • ‘New Excel’ Counts on Channel for Comeback
    As it emerges from reorganization, VarTec Telecom Inc. is counting on new owners, new money, new managers, a new distribution strategy and a familiar, but controversial, brand to put it back on track. In early June, Comtel Telcom Assets LP completed its asset acquisition of ...More
    August 1, 2006 By Khali Henderson Posted in Articles
  • Channel Partners Conference & Expo
    The latest graduates of PHONE+ CSP Certification program will be recognized during the opening remarks at this month’s Channel Partners Conference & Expo. PHONE+ is the administrator of the program, which is delivered by training companies IPx Connect and Telecom ...More
    August 1, 2006 Posted in Articles
  • Man Overboard!
    HOW DOES A TELECOM KNOW if a customer is about to leave for the competition? Measure-X, a Phoenix-based company that specializes in helping telephone companies improve their customer service and sales, has identified five early warning signs that indicate a customer is ...More
    August 1, 2006 Posted in Articles
  • VoIP’s Fertile Ground
    THE SMALL AND MEDIUM business (SMB) market continues to be fertile ground for technology resellers and solutions providers with credentials in the VoIP arena.A recent survey of more than 200 members of the Computing Technology Industry Association (CompTIA) found 74 percent ...More
    August 1, 2006 Posted in Articles, Voice over IP (VoIP)/IP Telephony
  • ROUND TABLE
    ... On the FCC’s interim measure requiring VoIP providers to pay into the Universal Service Fund once DSL providers stop contributing in August ... “These interim measures ... ensure that the fund remains solvent for the near term, and serve as an important first step ...More
    August 1, 2006 Posted in Articles, Voice over IP (VoIP)/IP Telephony