• EDITOR'S LETTER
    THE RESULTS OF A NEW POLL show a disconnect between IT channel partners and SMBs when it comes to VoIP. IT industry group CompTIA announced the results of this two-part survey at its annual tradeshow, Breakaway, which I attended in Orlando the first week of August.The ...More
    September 1, 2006 Posted in Articles
  • Nortel Revives Channel Strategy
    Nortel Networks Ltd. has unveiled a new strategy for renewing its North American enterprise channel program. Project Renaissance places VARs at the center of plans to drive growth in the SMB segment, particularly for Nortel’s VoIP solutions. Project Renaissance Principles ...More
    September 1, 2006 By Tara Seals Posted in Articles, Voice over IP (VoIP)/IP Telephony
  • Soap Box
    SOMETHING IS CHANGING the world over. After all the hype, consumers are at last enjoying true freedom in the world of technology. Whether they are e-mailing, sharing photos, downloading music or surfing the Web, they are beginning to enjoy multiple applications on a single ...More
    September 1, 2006 Posted in Articles
  • MVNEs Help Postpaid MVNOs
    SOME NEWER MVNOS ARE embracing a postpaid strategy (see related story), which brings different — and more complicated — back-office concerns from the more traditional prepaid model.“From a [postpaid] business model perspective, installing proper BSS/OSS systems is probably ...More
    September 1, 2006 By Tara Seals Posted in Articles
  • Amp’d Gets Channelized
    Amp’d Mobile Inc., the multimedia-heavy MVNO that launched in January on Verizon Wireless’ 3G EV-DO network, is spending the fall building out and ramping up its channel distribution network. Amp’d focuses on its multimedia capabilities as a differentiator. “We realized ...More
    September 1, 2006 By Tara Seals Posted in Articles
  • ROUND TABLE
    ... On a federal court’s ongoing review of recent megamergers and whether the government’s requirement that AT&T Inc. and Verizon Communications Inc. divest some of their unused fiber networks was sufficient and in the public interest ... “The Department of Justice has ...More
    September 1, 2006 Posted in Articles
  • Desktop to Dial Tone
    IT MIGHT SEEM INCONGRUOUS that a 37-year-old company might have a compelling VoIP story. Heck, the granddaddies of the industry like Cisco Systems Inc. are barely 20. But, DecisionOne Corp. executives are working on an autobiography that places the IT field services firm at ...More
    September 1, 2006 By Khali Henderson Posted in Articles, Voice over IP (VoIP)/IP Telephony
  • Our Town
    AS MOBILITY CONTINUES TO PROVE itself useful in bolstering productivity and efficiency, it has begun to find a footing in the municipal arena, a space often faced with federal funding cutbacks and limited options for improving services. Offering cellular applications to ...More
    September 1, 2006 By Tara Seals Posted in Articles
  • e-billievable: Resellers Convert to EBPP
    WHILE ELECTRONIC BILL PRESENTMENT and payment (EBPP) continues to evolve, it is reaching maturity and providing a new opportunity for telecom resellers to save on operations costs and deepen their relationships with customers. Overall growth of EBPP is increasing and ...More
    September 1, 2006 By Tara Seals Posted in Articles
  • Making i-Contact
    THE DEMAND FOR MULTICHANNEL COMMUNICATIONS with contact centers is growing as consumers increasingly want to use e-mail, self-service portals and other options for customer care. The trend is driving complexity and cost for businesses — a boon for hosted contact center ...More
    September 1, 2006 By Tara Seals Posted in Articles