• Converging on Collaboration
    COLLABORATION SOLUTIONS COVER a range of technologies, including instant messaging, presence, video conferencing and teleconferencing. Most have been outsourced as separate services or not at all. As a result, some have flourished and others, such as video conferencing, ...More
    March 1, 2006 Posted in Articles
  • Air Traffic Control
    IT SHOULD COME AS NO SURPRISE that the state of the mobile enterprise is in disarray. Because wireless carriers initially built their businesses in the consumer markets, enterprises long have been treated as an amalgamation of consumers. Too often employees procure their ...More
    March 1, 2006 Posted in Articles
  • From Offshoring to ‘Homeshoring’
    FROM CAR INSURANCE GIANTS with thousands of customer service agents to small companies with tech support requirements, businesses are sending their call center workers home or to remote offices in droves. Call center requirements are driven by three things: competitive ...More
    March 1, 2006 By Tara Seals Posted in Articles
  • Moving Up or Moving Out
    AFTER YEARS OF CONTINUOUS legal salvos, the UNE-P debate is over. Many UNE-P contracts will revert to higherpriced total resale rate plans as of March 11, the final date set by the FCC for the yearlong phaseout of the wholesale offer (see related story on Page 41). ...More
    March 1, 2006 Posted in Articles
  • When Left to Their Own Devices ...
    Track 1,500 phones across the globe Configure new handsets for 100 salespeople Upgrade software for the field technicians Block malware 24/7 WHEN IT COMES TO WIRELESS in the mid-to-large-business segment, the to-do list for a mobility administrator never seems to end. Put ...More
    March 1, 2006 By Tara Seals Posted in Articles
  • News Briefs
    Systems integrator tekVizion PVS Inc. has joined wholesale provider Level 3 Communications Inc.’s (3)VoIP Technology Alliance Program to offer independent interoperability certification and testing services for wireless and wireline products. tekVizion’s laboratory now ...More
    March 1, 2006 Posted in Articles
  • PHONE+ Announces First CSP Certified Graduates
    PHONE+ HONORS THE FIRST graduates of the new Converged Solutions Provider Certification Program at the Channel Partners Conference & Expo, March 1, at the Mandalay Bay Resort & Casino in Las Vegas.Ben Henkels, CEO for managed service provider Henkels Holdings of ...More
    March 1, 2006 Posted in Articles
  • ILEC Internet Gatekeeping Will Crush Competition
    IMAGINE A SCENARIO IN WHICH a customer making a phone call to an individual not on his or her service provider’s “approved list” would have to pay extra to complete the call. Far-fetched? Well, it’s the exact model some network owners have proposed applying to the Internet. ...More
    March 1, 2006 Posted in Articles
  • News Briefs
    Leigh Fatzinger Citel Technologies, which specializes in VoIP deployments for companies and sells its equipment through indirect channels, has hired Leigh Fatzinger as its new vice president of marketing. Fatzinger oversees the company’s marketing strategies. He most ...More
    March 1, 2006 Posted in Articles
  • My Two Cents on Offsetting Postal Rate Hikes
    SINCE JAN. 8 OF THIS YEAR, we have all had to come up with two extra cents to send a piece of mail. On a personal level, spending a couple pennies is not too much money for reliable mail delivery. However, this year’s 5.4 percent rate increase for U.S. Postal Service ...More
    March 1, 2006 Posted in Articles