• UDP Launches CRM Program
    UDP (Booth 1420), a national provider of billing and order management systems, has launched a new CRM program within COMET, the company’s flagship end-user customer care and billing platform. Much of the data are pre-populated and companies are able to work from one ...More
    March 20, 2006 Posted in News
  • ComTec Upgrades Print Platform
    ComTec Inc. (Booth 1422), a print and electronic customer communications provider, has announced plans to upgrade its printing technology and install state-of-the-art highlight color printers in its facilities in Minnesota and New Jersey. According to ComTec, the Docutech ...More
    March 20, 2006 Posted in News
  • Excell Expands CRM Capabilities
    Excell Services (Booth 1516), a provider of directory assistance and operator services, has announced the expansion of its Customer Relationship Management (CRM) group. Although it already provides inbound customer care services, Excell has expanded its CRM infrastructure ...More
    March 20, 2006 Posted in News
  • Tailored Solutions Satisfy Customers
    Enterprise customers demand a higher level of service and a portfolio targeted at their needs. So a standard menu of products and services just won’t satisfy. During Tuesday’s session “The Customer Is Always Right: Tailoring Offerings for the Enterprise,” enterprise ...More
    March 20, 2006 Posted in News
  • DSET Shows Off Service Bureau Offering
    DSET Corp. (Booth 516) has showcased its service bureau “gateway” offering at COMPTEL. Launched last year, the service bureau portfolio consists of local services, access services (including preorder), trouble administration, number port, caller ID, E911, calling cards and ...More
    March 20, 2006 Posted in News
  • Service Provider Panelists Look at CLECs in a World Without UNE
    Facing regulatory mandates restricting the availability of UNEs, service providers have a number of access options to evaluate for line migration and growth. A panel of service providers Tuesday will discuss what’s available and when to use them. Panelists will take a look ...More
    March 20, 2006 Posted in News
  • Roadblocks on the Information Superhighway
    For the past 18 months I have been thinking a lot about peer-to-peer traffic and how it might impact the many networks that combine to form the Internet. Understanding that this kind of traffic can only continue to grow, I thought it could begin to burden the network ...More
    March 20, 2006 Posted in News
  • XO Introduces Voice Origination
    XO Communications (Booth 1412) announced an expansion of its wholesale VoIP solutions, introducing a new voice origination service that offers service providers a more scalable and cost-effective means for originating voice calls nationwide. The new service, XO VoIP ...More
    March 20, 2006 Posted in News
  • TelCove Continues to Expand Network Reach and Density
    TelCove (Booth 1411), a leading provider of business critical telecommunications services to enterprise customers and carriers, experienced extensive network growth throughout 2005. TelCove’s Carrier Server group, which offers a broad array of wholesale service products, ...More
    March 20, 2006 Posted in News
  • Personix Unit of Fiserv Recognized in Best Practices Study
    The Personix unit (Booth 201) of Fiserv Inc. has received the highest rating of participants in a 2005 study of best business practices conducted by Madison Advisors, a Texas-based consulting firm specializing in customer communication technologies. Personix also received ...More
    March 20, 2006 Posted in News