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Reinvent Adds Business Texting to UCaaS

Texting

PRESS RELEASE — SCOTTSDALE, ARIZONA – JANUARY 11, 2018 – Reinvent Telecom, a provider of private-label cloud-based Unified Communications, Collaboration and Contact Center solutions, announced today that it has added Business Short Message Service (SMS) to its private-label Unified Communications-as-a-Service (UCaaS) solution. The new Business SMS service allows users to easily send and receive text messages between their business phone numbers and smartphones, tablets or other devices.

Technically speaking, Reinvent’s Business SMS service enables texting between a direct inward dialing (DID) number on Accession UC service and an SMS-enabled device via the Accession Communicator Desktop/Mobile UC client.

In practice, Reinvent’s Business SMS service allows users who are unable to answer a call from a customer, supplier or colleague to quickly respond with a text message. And, they also can receive a text in response.

“Texting is increasingly popular with all demographics of users and adding this feature to our UC services will help businesses communicate even more effectively,” said Ray Napoletano, vice president of sales for Reinvent Telecom.

Additional features and benefits of business SMS include:

  • Freely Change from IM to SMS. If a contact has Accession Communicator and a mobile number assigned to them, users can switch between sending an instant message (IM) and an SMS in the same chat window. This gives you the ability to see chat history between IM and SMS devices.
  • Mobile Phone Masking. Users can text using their mobile phones but appear to be using their desk phone. This feature also prevents employees from accessing or taking customer data with them on their personal mobile phone when they leave the company.
  • Integrated communications. Accession Communicator becomes a central tool for all communications – voice, IM and text.

Reinvent’s Business SMS service is available to Accession UC users in the United States, U.S. territories and Canada. The service is priced on a per-user basis as an add-on to Accession Communicator, an industry-leading solution.

As an added incentive for its private-label channel partners, Reinvent also has released a new Advanced UC Package that includes Accession UC Desktop/Mobile, Business SMS and speech-to-text voicemail-to-email at a discounted wholesale rate.

About Reinvent
Reinvent Telecom, a division of Saddleback Communications, empowers its reseller partners to transform their businesses into next-generation cloud-based communications service providers. Reinvent enables its reseller partners to deliver reliable, high-quality cloud-based PBX & UC, Conferencing & Collaboration and Contact Center as well as VoIP and SIP trunking services. Reinvent’s solutions are all built on the proven platform from Metaswitch, a global leader in communications network software technology, and backed by Saddleback Communications, a stable, profitable Incumbent Local Exchange Carrier and a wholly owned enterprise of the Salt River Pima-Maricopa Indian Community (SRPMIC). Reinvent’s powerful turnkey solution is managed from quote to cash through its proprietary Reinvent Partner Portal (RPP), enabling its reseller partners to generate revenue quickly and build a successful cloud voice business while keeping full ownership and control of their customers.

For more information, visit us at http://www.reinventtelecom.com/ or call us at 855.245.1433.


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