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ServiceNow Announces Security, Cloud, More as Part of Latest Platform Release

ServiceNow Knowledge 17

Edward GatelySERVICENOW KNOWLEDGE17 — Enterprise software vendor ServiceNow on Wednesday unveiled numerous new offerings as part of the next version of its enterprise automation platform.

The announcements were made during ServiceNow’s Knowledge17 conference in Orlando, Florida.

CJ Desai, ServiceNow’s chief product officer, told attendees that the vendor’s priority and focus are centered on user experience and intelligence in everything to “simplify your work life.”

“We still have a long way to go, but whatever we can automate and simplify, we will put on our platform,” he said.

ServiceNow launched its first security offering, Security Operations, in February 2016. Two new security services announced Wednesday include: Trusted Security Circles, a new cloud-based application that allows organizations to share threat-intelligence information anonymously with a trusted group of peers; and Vendor Risk Management, another cloud-based application that enterprises can use to automate third-party risk, onboard new vendors more quickly and gain visibility of their overall risk posture.

Piero DePaoli, senior director of product marketing in ServiceNow’s security business unit, said security offers big opportunities for partners.{ad}

“The biggest opportunity on the channel side is implementation services,” he said. “We have an out-of-the-box product that works with a bunch of different security products … and what we find is that every one of the customers has their way of handling security incidents, and a channel partner can take their expertise of working with ServiceNow on our security offering, and their expertise in security, and work with a specific organization to help them customize all of this so they end up getting the most value the quickest. So the channel is absolutely a great way to do that side of security.”

Also Wednesday, ServiceNow announced:

  • ServiceNow Enterprise Onboarding and Transitions, which orchestrates and automates employee onboarding, offboarding, relocation, leaves of absence and other processes that begin in HR but span multiple systems and departments such as IT, facilities, finance and legal.
  • Software Asset Management, which combines catalog, procurement and orchestration in one system of action.
  • Enhancements to its Cloud Management application, which give cloud users and IT increased control over cloud resources.
  • ServiceNow Communities, which provides a personalized, self-service experience for every customer.

Martin Burke, president of Integrated Solutions Management, said ServiceNow’s partner program, platform and …

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… “commitment to evolving the versions of the technology” have been “extraordinary.” The process consulting firm has been working with ServiceNow for three years.

“We have quickly built ourselves into one of the top partners,” he said. “We do most of the large deployments for the commercial space … that require real transformation. It’s the first partner relationship that we’ve had that we truly believe the channel and the partner organization is real. And the commitment they make, they’re true to their word; the support we get and the amount of just collaboration with them, there’s nothing we’ve seen with the previous large competitors they would have.”

Lee Godby, Centrify’s director of business development, said his company is “very excited with where ServiceNow is going with their platform, especially in the arena of SecOps.” The company has an identity platform that’s integrated with ServiceNow.{ad}

“We look at it as the glue that pulls a lot of different capabilities together,” he said. “So we’re very excited about where they’re headed.”

MapAnything has been a part of the Salesforce partner community and expanded into ServiceNow’s community earlier this year.

“The company is doing extraordinarily well, with expansion really outside of the IT back office to really more business front-office user roles,” said Brian Bachofner, MapAnything’s chief marketing officer. “And their performance has been pretty remarkable.”

About 15,000 customers, partners and others from around the world are attending this week’s conference.


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