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Green House Data Survey: Most IT Departments Do Some Outsourcing

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The widespread adoption of cloud computing means an increasing number of IT departments have to rely on outsourced staff to complete their tasks.

That’s according to a new survey by Green House Data of 944 IT professionals, with 64 percent at the executive level. Previously, security was seen as the biggest obstacle to cloud adoption, but recent surveys show that lack of resources/expertise is now the No. 1 cloud challenge.

Green House Data's Brian ParsonsBrian Parsons, Green House Data’s channel director, tells Channel Partners the survey results point to opportunities for the channel in several ways.

“MSPs have a clear play in terms of staffing, as respondents said the biggest hurdle to completing projects is staff levels — there simply isn’t enough talent to go around,” he said. “Resellers and partners who have security offerings may also find traction. And, with so many organizations reporting a lack of proficiency in internal and external cloud servers, dialing in cloud offerings and the support layer – even if this is product you are reselling –will very likely translate to revenue.”

Some 78 percent of IT departments must use outside supplementary staff at least once per year, according to the survey. Supplementary staff is often used for everything from one-time projects like configuring a new application, to ongoing tasks like security auditing or network monitoring. With cloud initiatives proliferating, many of the tasks handed to supplementary staff are likely to revolve around the cloud.{ad}

“Outsourced staff comes from a variety of places,” Parsons said. “This staff could be an independent consultant, an employee of a vendor (for example, for a specific software application installation), or from an IT staffing company or managed service provider.”

Less than 30 percent of respondents reported proficiency in either internal or external IaaS or cloud servers. Most professionals reported their team was proficient in help desk/support (nearly 70 percent), troubleshooting (64 percent) and problem solving (64 percent). The highest proficiency in technical skills came from patching and updates (50 percent) and network monitoring (50 percent).

While time and budget seemed to be major factors in completing tasks, interference from other departments was listed as a major barrier as well, with more than 30 percent reporting it as an obstacle.

“Most surprising was the number of respondents who identified ‘other departments’ as a barrier to getting projects completed,” Parsons said. “The least surprising was the 46 percent who said projects and daily tasks were interfering with work-life balance — we know how hard these teams work, and the pressure on them has only grown in recent years.”


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