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IT Unhappy With Skype for Business Mobile, Creating Partner Opportunity

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Mobile use of Skype for Business is expected to nearly double by 2018; however, significant issues need to be resolved before IT departments can commit to enterprise-wide rollouts.

Unify Square's Scott GodeThat’s according to a new Unify Square survey conducted in partnership with Osterman Research. Participants included midsize and large organizations, revealing trends in the deployment of the Skype for Business mobile client as well as the state of mobile use, adoption and satisfaction.

Scott Gode, Unify Square’s vice president of product marketing, tells Channel Partners that despite the expected growth, the survey found that most enterprises are taking a cautious step toward mobile deployment, with smaller rollouts, and in some cases, initial rollouts to VIP users only.

“Respondents said they have experienced multiple issues with Skype for Business on a mobile client, including battery life, inability to see application-sharing content, and subpar functionality and features compared to the desktop client,” he said. “Troubleshooting issues on mobile consumed nearly 30 percent of IT’s total time spent troubleshooting on the entire platform, suggesting a need for a skilled and experienced Skype for Business partner to help with the deployment, rollout and ongoing maintenance of Skype for Business on mobile.”{ad}

Nearly half of IT organizations are somewhat satisfied with the use of Skype for Business on mobile devices, while 16 percent are somewhat dissatisfied or very dissatisfied due to technical issues, according to the survey.

“Microsoft does not provide any sort of significant software or services to aid in enterprise deployments, management or monitoring,” Gode said. “Unfortunately, enterprises often learn this after they’ve initiated a deployment and the additional cost for troubleshooting can come as a big surprise. As enterprises continue to accelerate their adoption of Skype for Business on both desktop and mobile devices, the need will increase for better mobile-centric usage data from Microsoft, and more robust monitoring and analytics solutions from partners to better assist with training and ongoing maintenance.”

Skype for Business is predominantly deployed on desktops and laptops, with two-thirds of respondents saying these are the primary channels. Only 20 percent of respondents had already enabled Skype for Business on their mobile device, according to the survey.

“Partners become indispensable in planning a deployment,” Gode said. “With a partner, enterprises are able to expand rollouts while simultaneously ensuring an increase in end-user adoption and satisfaction due to structured walk-throughs and training provided by partners. All of which guarantees a faster journey to overall Skype for Business return on investment.”

Organizations aren’t using Skype for Business mobile client to the fullest extent, according to the survey. IT is unaware of several mobile-oriented features, including Simul-ring (34 percent), call transfer (18 percent) and callback (18 percent).


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