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TWC, Cox Business Customers Impacted by Level 3 Cable Cuts

Internet Outage

Service is back to normal for many business and residential customers who rely on Internet and phone service in the Northeast.

Time Warner Cable and Cox Communications suffered widespread outages on Monday, according to a New York Times report.{ad}

TWC confirmed the problem stemmed from cables managed by Level 3 Communications, which provides Internet infrastructure to Time Warner Cable, Cox and other Internet providers. The outages affected customers in New York City, Connecticut, Rhode Island and Massachusetts.

Stephanie Walkenshaw, a Level 3 spokesperson, said the company’s network experienced a service disruption affecting “some of our customers with operations in the Northeastern United States due to a fiber cut caused by third-party construction.”

“We dispatched our technicians and have restored service,” she said.

Downdetector, a website that uses social-media mapping to detect service interruptions, showed that complaints about Time Warner jumped online between 2 and 5 p.m. Monday. At the peak of the problems, around 3 p.m., Downdetector recorded close to 2,900 complaints.


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