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App Performance Delays, Downtime Cost U.S. Companies Billions

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Edward GatelyU.S. companies may be losing as much as $7.5 billion in worker time annually from app-performance delays and downtime, according to a new report by flash-storage services company Nimble Storage.

The Mind the Gap report, which Nimble produced in collaboration with Oxford Economics, found that delays in propagating and refreshing app data – the app-data gap – can cause significant productivity drains and economic losses. The report surveyed nearly 3,000 IT professionals and business app users based in the United States, Germany, the United Kingdom, Australia, Singapore and Southeast Asia.

Nimble Storage's Janet MatsudaJanet Matsuda, Nimble’s chief marketing officer, tells Channel Partners the findings show the channel needs more “visibility into the full infrastructure stack to be able to identify the challenges and performance issues for customers, and provide the right guidance and solutions.”

More than 40 percent of business users avoid using certain apps at work because they run too slowly, according the report. Also, 71 percent of all business users experience some level of delays while accessing software at work, with 28 percent saying they experience delays “all the time.”

More than half of all respondents said they are less tolerant of delays than they were five years ago.

As for Millennials, 77 percent said suboptimal app performance affects their ability to achieve their personal best, compared with just half of baby boomers and 72 percent of Gen Xers. In addition, half of Millennials said they’ve stopped using an app because it runs too slowly, significantly higher than users in other age groups.{ad}

Also, 78 percent of Millennials said they occasionally or constantly experience delays when accessing or inputting information with business software, compared with 60 percent of baby boomers.

“The key to helping companies solve infrastructure issues lies in data science and machine learning,” Matsuda said. “Many organizations implement fast flash-based storage technologies to improve performance, but flash alone does not address the 54 percent of performance issues that are unrelated to …

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… the storage system. To close the app-data gap, the channel can help companies leverage predictive analytics to improve the performance and availability of applications. Channel partners can use analytics to help customers and generate new sales opportunities. This enables the channel to build a closer relationship with customers and provide value-added services to help identify and address issues before they occur.”

Respondents from the U.S. and Southeast Asia are the most demanding of their technology infrastructures, with the majority of respondents agreeing that app speed significantly affects their ability to perform their best. Also, 56 percent of U.S. respondents said they lose more than 10 percent of their workday waiting on technology to deliver the information they need, compared with 42 percent in the United Kingdom, 39 percent in Australia and 30 percent in Germany.

Also Wednesday, Nimble announced its Predictive Analytics Report, which analyzed more than 12,000 cases documenting examples of app-data gap related issues across the Nimble install base of more than 7,500 customers. It found that 54 percent of all issues have nothing to do with storage.

“This uproots the common assumption that storage infrastructure is the primary cause of application-performance issues,” Matsuda said. “Instead, the issue is more complex, with many issues arising from challenges with configuration (28 percent), interoperability (11 percent) and more.”


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