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Fonality Integrates Phone Systems With Salesforce CRM

CLOUD PARTNERS – Fonality (Booth 629) today released Fonality CRM Link, which brings together the company’s business phone systems with Salesforce.com, providing an improved experience for users of both tools.

“With our new CRM Link, users of both Fonality and Salesforce can increase productivity, enrich contact data, and ultimately, experience improved customer interactions that lead to new sales,” said David Scult, Fonality’s CEO.

Fonality CRM Link features the following:

  • One dashboard with the Salesforce.com user interface that includes an embedded on-screen dial pad, automated notes, caller ID and call records;
  • Incoming call screen pop-up that shows matching contact records;
  • One-click dialing; and
  • Real-time logging of notes taken during a call, and note storage within the customer’s activity history in Salesforce.

In addition, Fonality CRM Link requires no software installation. That means it works for both Mac and Windows users. It also works with any modern Web browser.


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