Alteva Upgrades Advanced Call Center

Alteva has upgraded its cloud Advanced Call Center product.

The company said this week its platform now provides real-time and historical data on agent and queue activity, usage and performance, as well as a Web-based client that handles calls more efficiently.

Other Advanced Call Center features already included automatic call distribution, queuing that eliminates busy signals, and IVR and auto-attendant.

Leave a comment

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>


In our Channel Influencer Awards digital issue, we highlighted eight technologies ready to "take off" in the channel this year. Which two will take off the most?

View Results

Loading ... Loading ...
The ID is: 86394