news


Customers Keep Leaving T-Mobile USA

Subscriber defections will not relent at T-Mobile USA.

T-Mobile USA lost 205,000 customers in the second quarter, a far worse outcome than its 50,000 losses in the year ago.

Customers who have purchased services under a contract with the nation’s fourth-largest wireless provider have been leaving the company in droves for other providers. T-Mobile USA lost 557,000 branded contract customers in the most recent quarter. Combined with its first-quarter results (510,000 losses), T-Mobile has seen its base of contract customers shrink by more than 1 million through the first half of the year.

The prepaid business helped soften the blow, as T-Mobile USA brought on board 227,000 branded prepaid subscribers.

T-Mobile USA, which is owned by Deutsche Telekom AG, ended the quarter with 24.1 million contract customers and 9.1 million prepaid customers.

Its contract base is down 7 percent year over year while its prepaid accounts have risen 16 percent.

T-Mobile USA currently serves 33.17 million customers. That is just a little more than one-third of the retail customer base (94.2 million customers) at Verizon Wireless, the biggest U.S. mobile-phone carrier.  


Leave a comment

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>

Polls

In our Channel Influencer Awards digital issue, we highlighted eight technologies ready to "take off" in the channel this year. Which two will take off the most?

View Results

Loading ... Loading ...
The ID is: 85248