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Verizon Might Cough Up $400K for Failing to Address Service Repairs

Verizon is in hot water with regulators who say the company was too slow in making service repairs after a pair of big storms in 2011.

The company faces up to $400,000 in fines from New York’s Public Service Commission. Verizon has three weeks to provide an explanation for its inability to follow statewide guidelines in October and December, during which time the PSC says the company failed to repair outages within 24 hours, sometimes leaving customers with crippled service for more than 48 hours at a time, reported WSYR-TV in Syracuse.

During August, September and October, Verizon spent $75 million restoring service to customers as a result of Tropical Storms Irene and Lee, which made it hard for the company to meet service standards at the time, Verizon claims.

While the explanation accounts for the lack of service repairs in October, it does not account for the company’s slow response in December, the Commission said. Verizon says it will respond to the PSC’s timeline for a response.


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