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IPsmarx Beefs Up Callshop

VoIP software maker IPsmarx Technology Inc. this week unveiled a new version of its Callshop platform for call centers.

The software now comes with new features including optional point-to-point video support; support for incoming calls; least-cost routing; and rate management.

The platform overall sends billing and call routing to agents and managers, reducing operating costs, according to IPsmarx.

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