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CompTIA Prepares Index for Managed Tech Providers

The Computing Technology Industry Association (CompTIA) announced Tuesday it is developing a new “best in class” index aimed at helping providers of managed technology services become more efficient and profitable.

The CompTIA Managed Services Best-in-Class Index, developed in cooperation with industry benchmarking firm Service Leadership Inc., will identify and provide analysis on more than 45 critical factors and ratios that affect success or failure in the managed services market. The report will include analysis, commentary and recommendations for managed services providers looking to attain best-in-class performance.

Data for the index are being collected from managed services providers through an online survey.

“We’re reaching out to all corners of our industry to identify the best practices that separate successful managed services providers from those that struggle,” said Richard Rysiewicz, vice president, industry relations, CompTIA. “Our intent is to help raise performance levels across the industry. That will allow more providers to succeed, and more of their customers to be satisfied with the services they’re receiving.”

The index will address areas such as network operations center headcount; managed services contract types; service issue resolution method and success rates; use of partnering; and account growth and attrition. Data will be analyzed and segmented in several ways, such as by customer size, service provider size and profitability levels.

The CompTIA Managed Services Best-in-Class Index is being developed through CompTIA University, the association’s vendor-neutral portfolio of business management education. CompTIA University provides resources to assist technology solution providers with their business management needs.


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