Cisco, Inova Team for Call Center Digital Media Content

Inova Solutions and Cisco Systems Inc. (CSCO) have joined forces to broadcast digital media content on call center LCD screens. The Cisco Digital Media System (DMS) empowers call centers to use digital signage to increase sales, enhance customer service and facilitate learning. To populate its system hardware with customized content, Cisco has partnered with Inova and will use Inova’s digital signage software, Inova Broadcaster, to deliver real-time call center metrics along with dynamic multimedia content to agents and managers.

Inova Broadcaster digital signage software enables the creation, scheduling and display of media-rich views on Cisco-networked digital displays. Colorful charts, gauges and grids showcase metrics alongside customized PowerPoint presentations and pre-recorded or live videos.

Broadcaster’s intuitive graphical layout tool enables drag-and-drop view creation, and supports standard and custom aspect ratios to fit any networked digital signage display. Advanced scheduling features enable scheduled or event-triggered views.

Inova’s digital signage software integrates with a number of data sources – including ACDs, workforce management systems and even internal databases – to ensure that key data can be found in one location.

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