Opinions

Disgruntled call-center agents equal lost revenue. In other news, sky remains blue.
Lorna Garey
From knowing thyself to metrics, here are ways to walk the customer-care walk.
Storage upstart Infinio snags channel veteran Bob Skelley — it’s not acquisition bait.
Lorna Garey
VARs, MSPs, integrators and other channel players are in a high-stakes dating scene.
Cloud helps partners proactively prepare customers for Mother Nature.